General Terms of Business of Go! Running Tours
1.1 Booking a tour
When you book or reserve a product, you will enter personal information that will, as far as necessary, be forwarded to the supplier (ie. Running tour company, race organizer, holiday provider etc) during the course of the booking process.
1.2 Eligibility to book/reserve
Booking is restricted to actionable persons. In the case of booking of a company or a legal body, the person conducting the booking must have proper authorization to act in the name of the company or legal body, respectively.
You need to book with your official name. Bookings under a pseudonym are not allowed. Go! Running Tours may delete accounts and book under wrong names, pseudonyms etc.
1.3 Truthful information
You are required to provide accurate information. Go! Running Tours is not liable if a booked service cannot be carried out or other damages occur, because of wrong information.
If you book a certain service, all booking and payment processes, cancellation of the booking etc. need to be conducted using the specific communication channels on the Go! Running Tours platform, to which you receive links in the e-mails Go! Running Tours sends you upon completion of the booking process. Otherwise, there may be difficulties in the proper completion or termination of the contract. In this case, Go! Running Tours is not liable.
Communication directly with the supplier is done via the suppliers own email and outside the Go! Running Tours platform.
1.5 No offers
The published tours and other services are non-binding offers.
1.6 Booking process
For corporate events, where invoicing is done separately of the booking system, the customer automatically accepts the Terms and Conditions upon payment of the invoice.
1.7 Obligation concerning a request
If you decide to book a Product, you need to make the booking through the relevant booking interphase on www.gorunningtours.com and enter accurate information. The request to book is final once you confirm payment at the website. The charges for the booked service will be deducted from your applied credit card.
In cases where only a deposit is paid, the remaining amount should be paid following the directions of the local supplier and directly to them in accordance with their payment policy.
You are bound to your request (offer) for five working days. For calculation of time, the time zone of the supplier is authoritative.
1.8 Acceptance of the Supplier
After the final request to book some Products are confirmed instantly. Other Products will only be answered to within 2 working days. The supplier offering the requested or booked tour or other touristic service, will answer your request within 48 hours. Upon the acceptance of the request, the contract between you and the supplier becomes effective. If the supplier declines the request, the contract between you and the supplier of the service does not become effective. You will be notified for the acceptance or non-acceptance of your request via e-mail and there will be a full refund.
The supplier provides the agreed services under his own behalf and on his own account. It is therefore solely the responsibility of the supplier to deliver the agreed product to you, and when booking a Product you as a customer and the supplier are the contracting parties.
If your booking is made within 48 hours of the start time of the product, Go! Running Tours provide no guarantee that the supplier will respond in time of the tour and if you do not receive an acceptance before the starting time, then your booking is not effective and your money will be refunded.
1.9 Eligibility Requirements
The supplier may set eligibility requirements for his products. These you will find in the product description. You are self-responsible to fulfil these requirements. The supplier is entitled to disapprove or exclude you from a certain service, in case that you do not fulfil the requirements. In this case, there will be no refund.
1.10 Supplier Communication
The supplier of the booked product or service needs to conduct booking/ confirmations, as well as all other communication via email. Thus, you should check the e-mail in the given during booking/reservation for new messages and check your spam folder if you do not receive any emails.
After you have made your booking, the supplier of the booked product is your primary point of contact.
1.11 Cancellation of a booking/reservation
If you need to cancel a booked service it is mandatory to contact Go! Running Tours via our “contact form” and also notify the local supplier.
1.12 Service Fee
Go! Running Tours will on some products charge a service fee of the overall tour price to cover the customer service and company expenses.
2. Legal relationship with Go! Running Tours
2.1 Position of Go! Running Tours
Go! Running Tours provides you with this booking platform, so that you can get in direct contact with the service provider of your choice and make a booking. The contract relating to the service booked is directly between you and the supplier of the service. Go! Running Tours is not a contractual partner for the booked service. Go! Running Tours acts solely as the mediator between you and the supplier of the tour or touristic service.
2.2 Your liability
If you cause any damage to Go! Running Tours, you will be held responsible for it.
2.3 Liability of Go! Running Tours
If you make a booking Go! Running Tours is only liable to you in cases of gross misconduct (including gross negligence). Go! Running Tours is not liable for slight negligence, auxiliary persons and the mediated supplier and their auxiliary persons. The liability is limited to the immediate damage, excluding consequential damages, loss of profit etc. The liability for punitive damage compensation is also excluded. Further limitations of liability or liability exclusions in these Terms or applicable legal provisions are reserved.
The liability for computer viruses, spyware programs and other damages caused by computer programs is excluded.
2.4 Changes of these General Terms of Business
These General Terms of Business may be changed by Go! Running Tours at any time without prior notice. For each booking, the currently effective Terms are applicable. The user has no guarantee that future booking will be completed under the existing conditions.
2.5 Applicable Law
The legal relations with Go! Running Tours are exclusively subject to Danish Law. Copenhagen, Denmark is agreed as the exclusive venue of jurisdiction.
General Terms of Business of Suppliers of Tours and other Touristic Services
These General Terms of Business apply to the contracts between the users of www.gorunningtours.com, (and subdomains, franchise sites and other Go! Running Tours owned websites) and the suppliers of tours etc.
1. Acceptance of Bookings/Reservations
The supplier only accepts booking by persons fully capable of acting and with full legal competence. Legal persons have to act by a duly authorized person.
2. Truthful Information
The information provided on the Go! Running Tours booking platform must be truthful. The supplier reserves the right to cancel a booking when incorrect information has been provided.
3. Arrival at the venue, and compliance with rules
You are responsible for timely arrival at the meeting point. If you are arriving for the booked activity from abroad, you are personally responsible for the necessary travel documents (passport, visa, etc.), compliance with health regulations, etc.
4. Conditions of Participation
You are personally responsible for compliance with any conditions of participation stated on the product page. The provider reserves the right to exclude participants, who do not meet these conditions, from the activity. In this case, a refund is not made.
5. Binding Nature of Inquiry
The contract between you and the provider is concluded when the supplier accepts your booking request. By booking a tour or other activity, you are submitting a binding offer to the supplier, to which you are bound for 5 working days. If the supplier accepts your offer within this period, the contract is definitely concluded. You will be notified via e-mail
Your credit card will be charged upon booking. If the provider does not accept your booking, the charged amount will be credited back
If you need to cancel a booked service it is mandatory to email Go! Running Tours via the contact form.
Tours and activities: you are entitled to cancel your booking up to 4 days before the booked tour date. There will be in this case be a refund of the tour price but not the Service Fee.
If you cancel a booking between 3 and 0 days before the booked tour date, or if you do not attend the tour, there will be no refund.
Races: there is no refund of races booked via the Go! Running Tours platform.
Holidays: If you are to cancel your holiday the holiday suppliers T&Cs applies. The non-refundable deposit paid on the Go! Running Tours platform is not refundable in this case.
8. Personal Responsibility for Insurance
Insurance is not included in the price. You are personally responsible for
9. Extraordinary Cancellation
The supplier can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult.
This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever.
10. Exclusion from Participation
The supplier has the right to refuse admittance or exclude you from an activity if you do not meet the eligibility requirements, or if your participation puts you or others at risk, or otherwise interferes with the proper conduct of the activity. In these cases, the price paid cannot be refunded.
11. Program Changes
The supplier further reserves the right to make minor program changes, if deemed necessary due to unforeseeable or unpreventable circumstances.
12. Time Zone
For time and date calculations, the time zone of the supplier shall apply.
13. Liability of the supplier of the tour or touristic service
The supplier of the tour or touristic service is liable according to applicable law. The liability is excluded to the extent permitted by applicable law.
14. Changes of these General Terms of Business
These Terms of Business are subject to change without prior notice. The terms that are valid at the time of each booking shall apply. The user has no claim that future bookings be completed under existing conditions.
15. Applicable Law
The legal relationship between users and suppliers of services shall be in each case governed by the applicable law.
16. Photos and Videos
Go! Running Tours and the Go! Running Tours suppliers have the right to use any photo, video and other material from all booked products. If participants do not want any pictures or videos of themselves to be used by Go! Running Tours or their suppliers, then participants must inform the supplier prior to tour departure
Customers can contribute to the Go! Running Tours platform in numerous ways – reviews, blog posts etc. You alone are responsible for your content and Go! Running Tours reserves the right to remove any content that is deemed inappropriate.
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