General Terms of Business and Participant Terms
These General Terms of Business and Participant Terms apply to all Go! Running Tours services and activities, including bookings, signups, participation, invoices, corporate events, hotel partner activities and related services.
These Terms explain who the contracting party is, who accepts the Terms, who is responsible for participants, when a waiver is required, and the limits of Go! Running Tours’ responsibility.
1. Introduction and scope
1.1 These Terms apply to all Go! Running Tours services and Activities, including guided running tours, brisk walking tours, walking tours, corporate events, conference Activities, hotel partner Activities, private tours, group tours, race related services, holiday related services, subscription services, online services and other related services.
1.2 These Terms apply whether a Service or Activity is booked, reserved, requested, arranged, paid for, joined or participated in through:
a. the Go! Running Tours website;
b. email;
c. invoice;
d. written proposal;
e. booking confirmation;
f. a hotel partner;
g. a corporate client;
h. an event organiser;
i. a conference organiser;
j. a third party partner;
k. a QR code;
l. a participant signup page;
m. a waiver;
n. direct communication with Go! Running Tours;
o. direct communication with a Supplier or Guide;
p. in person signup or participation.
1.3 By booking, requesting, reserving, paying for, signing up for, joining, participating in, confirming participation in, or signing a waiver for a Go! Running Tours service or Activity, you agree to these Terms, the Go! Running Tours Terms of Use and the Go! Running Tours Privacy Statement.
1.4 If you book, request, reserve, arrange or pay for a service or Activity on behalf of another person, group, company, hotel, event, conference, organisation or legal entity, you confirm that you have authority to do so and that you accept these Terms on behalf of yourself and the relevant Customer.
1.5 If you participate in a Go! Running Tours Activity without booking or paying directly through the Go! Running Tours website, you accept these Terms by signing the participant waiver, signing up through a QR code, signing up through a participant signup page, confirming participation by email, confirming participation through a hotel, corporate client or event organiser, or otherwise confirming participation before the Activity begins.
1.6 No person may participate in a Go! Running Tours Activity unless the relevant Terms, participant requirements and, where required, participant waiver or signup process have been accepted or completed before the Activity begins.
1.7 Nothing in these Terms excludes or limits any legal rights or liability that cannot legally be excluded or limited under applicable law.
2. Definitions
In these Terms, the following words have the meanings set out below.
2.1 Go! Running Tours, we, us or our means Go! Running Tours ApS, and where relevant its employees, freelance guides, contractors, representatives, appointed guides and partners.
2.2 Customer means the person, company, hotel, event organiser, corporate client, conference organiser, legal entity or other organisation booking, requesting, arranging, confirming or paying for a service or Activity.
2.3 Corporate Client means a company, organisation, association, event organiser, conference organiser, agency or other legal entity booking, requesting, arranging or paying for an Activity for employees, delegates, guests, invitees, members, attendees or other participants.
2.4 Hotel Partner means a hotel, hospitality company, hotel management company or similar partner that arranges, promotes, hosts or pays for an Activity for hotel guests or other guests.
2.5 Participant means any person taking part in a Go! Running Tours service or Activity, whether or not that person has booked or paid directly for the service or Activity.
2.6 Activity means any guided running tour, brisk walking tour, walking tour, private tour, group tour, corporate event, conference Activity, hotel partner Activity, race related service, holiday related service, subscription service, online service or other service arranged, operated, facilitated, promoted, sold or delivered by or through Go! Running Tours.
2.7 Supplier means an independent third party provider, local running tour company, tour operator, race organiser, holiday provider, guide, contractor, representative or other person or entity involved in delivering or assisting with a Go! Running Tours service or Activity.
2.8 Independent Supplier means a Supplier who provides the relevant Activity on its own behalf and on its own account, where Go! Running Tours acts as a booking platform, intermediary or facilitator.
2.9 Appointed Guide means a guide, employee, freelance guide, contractor or representative appointed by Go! Running Tours or a Supplier to deliver or assist with an Activity.
2.10 Guide means the person leading, managing or assisting with an Activity. A Guide may be an employee, freelance guide, contractor, representative, Independent Supplier or other appointed person depending on the specific booking, destination, Activity or agreement.
2.11 Waiver means any participant waiver, assumption of risk form, liability release, participant confirmation, QR code signup, digital acceptance, paper form or other acceptance process required by Go! Running Tours or a Supplier before participation.
2.12 Participant Sign Up and Waiver Service means an additional service where Go! Running Tours provides a participant signup page, registration flow, waiver process or similar mechanism through which individual participants sign up directly and accept the relevant Go! Running Tours participant terms before the Activity.
2.13 Standard Corporate Booking means a corporate, conference, event or group booking where the Corporate Client books, requests, arranges or pays for the Activity on behalf of participants and where Go! Running Tours has not expressly agreed to provide the Participant Sign Up and Waiver Service.
2.14 Terms means these General Terms of Business and Participant Terms of Go! Running Tours, as updated from time to time.
3. Order of documents and conflicts
3.1 These Terms apply together with any booking confirmation, invoice, proposal, signed agreement, waiver, participant signup page, Supplier terms, product description and other written communication relating to the Activity.
3.2 If there is a conflict between documents, the following order applies, unless mandatory law requires otherwise:
a. mandatory applicable law;
b. any signed written agreement between Go! Running Tours and the Customer;
c. any written proposal, invoice or booking confirmation issued by Go! Running Tours;
d. any specific terms stated on a participant signup page, waiver or booking page;
e. any applicable Supplier terms, where the Activity is provided by an Independent Supplier;
f. these Terms.
3.3 For corporate, conference, event, hotel partner and other custom arrangements, specific commercial terms in a proposal, invoice, booking confirmation or signed agreement may replace or supplement the general payment, cancellation, operational or service terms in these Terms.
3.4 Unless a separate written agreement expressly states otherwise, these Terms apply to all services delivered, arranged, facilitated or sold by or through Go! Running Tours.
4. Role of Go! Running Tours
4.1 Go! Running Tours may provide services and Activities in different ways depending on the booking, Activity, destination, partner arrangement, Supplier arrangement or event.
4.2 In some cases, Go! Running Tours acts as a booking platform, intermediary or facilitator between the Customer or Participant and an Independent Supplier.
4.3 In other cases, including selected guided running tours, walking tours, corporate events, conference Activities, hotel partner Activities and directly arranged Activities, Go! Running Tours acts as the Activity provider or operator and delivers the Activity itself or through employees, freelance guides, contractors, representatives or appointed guides.
4.4 The applicable role of Go! Running Tours will depend on the specific service, booking confirmation, product page, waiver, partner agreement, invoice, proposal or other written communication provided in connection with the Activity.
4.5 Where Go! Running Tours acts only as a booking platform, intermediary or facilitator, the contract for the Activity is between the Customer or Participant and the relevant Independent Supplier. In that case, the Independent Supplier is responsible for providing the Activity, and Go! Running Tours is not responsible for the delivery of the Activity except to the extent required by applicable law or where the loss is caused by Go! Running Tours’ own gross negligence, wilful misconduct or liability that cannot legally be excluded.
4.6 Where Go! Running Tours acts as the Activity provider or operator, the Activity is delivered by or on behalf of Go! Running Tours, subject to these Terms, the booking confirmation and applicable law.
4.7 The use of freelance guides, contractors, representatives, local providers or Suppliers does not create an employment relationship, agency relationship, joint venture, franchise or legal partnership between the Customer, Participant, Guide, Supplier and Go! Running Tours.
5. Booking, signup and acceptance of Terms
5.1 A Go! Running Tours service or Activity may be booked, requested, reserved or arranged through the Go! Running Tours website, by email, by invoice, by proposal, through a hotel partner, through a corporate client, through an event partner, through a conference organiser, through a QR code, through a third party partner, through a waiver, through a participant signup page or by another method approved by Go! Running Tours.
5.2 When booking through the Go! Running Tours website, the person making the booking accepts these Terms during the booking process.
5.3 If a person books on behalf of other participants, that person is responsible for ensuring that all participants are aware of and comply with these Terms, the Activity requirements, the risks of participation, any eligibility requirements and any instructions given by Go! Running Tours, the Supplier or the Guide.
5.4 For invoice bookings, corporate bookings, hotel partner Activities, event Activities, conference Activities, custom Activities and other services where invoicing is done separately from the website booking system, the Customer accepts these Terms upon the earliest of:
a. written confirmation of the booking;
b. approval of a proposal;
c. payment of an invoice;
d. partial payment of an invoice;
e. commencement of the service;
f. participation in the Activity.
5.5 Payment of an invoice confirms acceptance of these Terms, unless another written agreement expressly states otherwise.
5.6 A booking, reservation, request, signup or other request for an Activity is a binding request to Go! Running Tours or to the relevant Supplier, depending on the applicable role described in Section 4.
5.7 Published tours, Activities, prices, descriptions, availability and other services are not binding offers unless expressly stated otherwise in writing.
5.8 Some Activities are confirmed instantly. Other Activities require confirmation from Go! Running Tours, a Supplier, a Guide or another relevant party. If a request is declined, the booking does not become effective and any applicable refund will be handled according to the relevant booking terms.
5.9 Where a booking is made close to the start time of an Activity, Go! Running Tours cannot guarantee that the Activity can be confirmed or delivered. If the booking is not confirmed before the starting time, the booking is not effective and any amount paid will be refunded, unless otherwise stated in writing.
5.10 Unless otherwise stated in writing, a Customer or Participant is bound to a booking request, reservation request, signup or other request for five working days.
5.11 For time and date calculations, the time zone of the Activity location, Supplier, booking confirmation or invoice applies, unless otherwise stated in writing.
6. Participant acceptance and waiver routes
6.1 Go! Running Tours uses different acceptance and waiver routes depending on the booking type.
6.2 For individual website bookings, the person making the booking accepts these Terms during the website booking process. If that person books for other participants, that person must ensure that all participants are informed of and comply with these Terms, the Activity requirements and the risks of participation.
6.3 For hotel partner Activities, each participant must accept these Terms and sign any required waiver before participating, unless Go! Running Tours has expressly approved another participant acceptance process in writing.
6.4 For QR code signups, participant signup pages, walk up participation or in person signups, each participant must complete the applicable signup, acceptance or waiver process before participating.
6.5 For Standard Corporate Bookings, the Corporate Client books on behalf of its Participants and accepts these Terms as the contracting Customer. The individual participants are not separate contracting parties with Go! Running Tours unless Go! Running Tours has expressly agreed to provide the Participant Sign Up and Waiver Service or another direct participant acceptance process.
6.6 For corporate bookings where the Participant Sign Up and Waiver Service is expressly included in the proposal, invoice, booking confirmation or written agreement, each participant must complete the Go! Running Tours signup, acceptance or waiver process before participating. In that case, each participant accepts the applicable participant terms directly with Go! Running Tours for the purpose of participation in the Activity.
6.7 Unless the Participant Sign Up and Waiver Service is expressly included in the proposal, invoice, booking confirmation or written agreement, Go! Running Tours is not responsible for collecting individual participant registrations, individual participant acceptances or individual participant waivers for a corporate, conference, event or group booking.
6.8 If a Customer, Corporate Client, Hotel Partner, event organiser or other partner wants Go! Running Tours to collect individual participant acceptances or waivers, the Customer must purchase or agree in writing to the Participant Sign Up and Waiver Service or another written participant acceptance process approved by Go! Running Tours.
6.9 Where a waiver is required, no participant may take part unless the waiver has been signed or accepted before the Activity begins.
6.10 Go! Running Tours, the Supplier or the Guide may refuse participation to any person who has not completed the required booking, signup, acceptance or waiver process.
6.11 Go! Running Tours, its appointed Guides, Suppliers, contractors or representatives may require evidence that a Participant has completed the required booking, signup, acceptance or waiver process before the Activity begins. If such evidence is not provided, participation may be refused and no refund, reduction or compensation will be due unless required by applicable law or expressly agreed in writing.
7. Corporate bookings, events and conferences
7.1 This Section applies to Standard Corporate Bookings, corporate events, conference Activities, event Activities, group bookings, company Activities, team Activities and bookings made by a Corporate Client on behalf of participants.
7.2 For Standard Corporate Bookings, the contract is between Go! Running Tours and the Corporate Client. The Corporate Client is the booking party and Customer.
7.3 In a Standard Corporate Booking, the Corporate Client books on behalf of its participants and accepts responsibility for managing and communicating with those participants, unless otherwise expressly agreed in writing.
7.4 The Corporate Client confirms and warrants that:
a. the person making the booking has authority to bind the Corporate Client;
b. the Corporate Client has authority to book the Activity for the relevant group;
c. the Corporate Client will provide accurate participant, event, meeting point, timing, pace and operational information where required;
d. the Corporate Client will inform participants of the nature of the Activity;
e. the Corporate Client will inform participants that participation is voluntary;
f. the Corporate Client will inform participants that running and walking Activities involve risk;
g. the Corporate Client will inform participants that they must be physically fit and medically able to participate;
h. the Corporate Client will inform participants that they are responsible for their own health, condition, actions and insurance;
i. the Corporate Client will inform participants that they must follow the Guide’s safety and operational instructions;
j. the Corporate Client will inform participants that they must obey traffic laws and use their own judgment at all times;
k. the Corporate Client will not encourage or permit any person to participate who is injured, ill, medically unfit, under the influence of alcohol or drugs, or otherwise unable to participate safely.
7.5 In a Standard Corporate Booking, the Corporate Client accepts these Terms on behalf of itself as the booking party and accepts the responsibilities stated in these Terms in relation to the participants.
7.6 In a Standard Corporate Booking, individual participants are not separate contracting parties with Go! Running Tours unless the Participant Sign Up and Waiver Service or another direct participant acceptance process has been expressly included in the proposal, invoice, booking confirmation or written agreement.
7.7 If the Corporate Client does not want to carry the participant communication, participant management and participant responsibility described in this Section, the Corporate Client must purchase the Participant Sign Up and Waiver Service or agree another participant acceptance process with Go! Running Tours in writing before the Activity.
7.8 If the Corporate Client purchases the Participant Sign Up and Waiver Service, Go! Running Tours will provide the agreed signup, registration or waiver process. Each participant must complete that process before participating. In that case, each participant accepts the relevant participant terms directly with Go! Running Tours, while the Corporate Client remains responsible for payment, event coordination, information supplied by the Corporate Client, participant communication handled by the Corporate Client, and any obligations stated in the proposal, invoice, booking confirmation or written agreement.
7.9 Where the Participant Sign Up and Waiver Service has not been expressly purchased, included or agreed, the Corporate Client remains responsible for ensuring that participants are informed of the risks, requirements and terms of participation.
7.10 The Corporate Client is responsible for ensuring that all participants are suitable for the agreed distance, pace, duration, weather conditions, route type and Activity format.
7.11 Go! Running Tours, the Supplier or the Guide may refuse or remove any participant who appears unfit to participate safely, is injured, ill, under the influence of alcohol or drugs, does not follow instructions, does not meet the Activity requirements, creates risk for themselves or others, or otherwise interferes with the safe or proper conduct of the Activity.
7.12 No refund, reduction or compensation is due if a participant is refused or removed under Section 7.11, unless required by applicable law or expressly agreed in writing.
7.13 The Corporate Client is responsible for claims, losses, damages, costs and expenses caused by the Corporate Client’s breach of these Terms, incorrect information, failure to inform participants, unauthorised statements, unsuitable participant selection, failure to manage participants, or failure to comply with the applicable booking, signup or waiver process.
7.14 To the fullest extent permitted by applicable law, the Corporate Client must indemnify and hold harmless Go! Running Tours, its guides, employees, contractors, representatives and Suppliers against claims, demands, losses, damages, costs and expenses brought by participants or third parties arising from the Activity, except to the extent caused by Go! Running Tours’ gross negligence, wilful misconduct or liability that cannot legally be excluded.
7.15 The Corporate Client must not state, imply or promise that Go! Running Tours assumes responsibility for participants’ physical fitness, medical condition, personal insurance, individual risk assessment or personal decision to participate.
7.16 Corporate events, conference Activities and group bookings may be subject to additional terms in a proposal, invoice, booking confirmation or separate written agreement.
7.17 For corporate, conference, event and group bookings, the Corporate Client accepts these Terms as the contracting Customer and booking party for the group. The Corporate Client does not create a direct individual contract between Go! Running Tours and each Participant unless the Participant Sign Up and Waiver Service has been expressly agreed in writing. The Corporate Client is responsible for ensuring that Participants are informed of the Activity, the risks, the fitness requirements, the traffic and safety requirements, and the Participant responsibilities stated in these Terms.
7.18 Unless the Participant Sign Up and Waiver Service is expressly included in the proposal, invoice, booking confirmation or written agreement, Go! Running Tours does not undertake to collect individual registrations, waivers or acceptances from each Participant. The Corporate Client remains responsible for participant communication, participant management and ensuring that Participants are informed of and required to comply with these Terms.
7.19 Where the Corporate Client provides, manages or relies on its own participant registration, waiver, insurance, internal approval or risk communication process, the Corporate Client remains solely responsible for that process and for ensuring that it is suitable for the Activity and compliant with applicable law.
7.20 Go! Running Tours and its Guides may rely on the Corporate Client’s confirmation that Participants have been informed of the Activity requirements and are suitable to participate. Go! Running Tours and its Guides are not required to verify the identity, fitness, insurance status or individual legal acceptance of every Participant unless the Participant Sign Up and Waiver Service has been expressly agreed in writing or another written process requires it.
7.21 To the fullest extent permitted by applicable law, the Corporate Client must indemnify, defend and hold harmless Go! Running Tours, its Guides, employees, contractors, representatives and Suppliers against claims, demands, losses, damages, settlements, judgments, legal fees, court costs and expenses arising from the Corporate Client’s failure to inform, manage, screen or communicate with Participants, failure to comply with the applicable booking, signup or waiver process, reliance on the Corporate Client’s own participant process, or any claim brought by a Participant or third party arising from those matters, except to the extent caused by Go! Running Tours’ gross negligence, wilful misconduct or liability that cannot legally be excluded.
7.22 Go! Running Tours and its Guides retain the right to refuse or remove any Participant who appears unfit to participate safely, is injured, ill, under the influence of alcohol or drugs, refuses to follow safety instructions, violates traffic laws, creates risk for themselves or others, or otherwise interferes with the safe or proper conduct of the Activity. No refund, reduction or compensation is due in such cases unless required by applicable law or expressly agreed in writing.
8. Hotel partner Activities
8.1 This Section applies where a hotel, hotel partner, hospitality partner or similar partner arranges, promotes, hosts or pays for an Activity for hotel guests or other guests.
8.2 For hotel partner Activities, the Hotel Partner may pay Go! Running Tours directly while participation may be offered to guests free of charge.
8.3 Even if a participant does not pay Go! Running Tours directly, the participant must still accept these Terms and sign any required waiver before taking part in the Activity.
8.4 For hotel partner Activities, the Activity provider or operator will be determined by the specific hotel partner agreement, booking confirmation, waiver, proposal, invoice or other written communication relating to the Activity.
8.5 Unless expressly agreed otherwise in writing, the Hotel Partner is not responsible for guiding, route planning, route management or safety decisions during the Activity.
8.6 Unless expressly agreed otherwise in writing, the Hotel Partner must not tell guests that they may participate without signing Go! Running Tours’ waiver or accepting Go! Running Tours’ terms.
8.7 The Hotel Partner is responsible for:
a. promoting the Activity accurately;
b. informing relevant hotel staff about the Activity;
c. making sure Participants know where and when to meet;
d. informing Participants that participation may require signing a waiver;
e. providing a suitable meeting point where agreed;
f. not making promises or statements about the Activity that have not been approved by Go! Running Tours;
g. not allowing or encouraging participation without the required waiver or acceptance process.
8.8 Go! Running Tours, the Supplier or the Guide may refuse participation to any guest who has not signed the required waiver, has not accepted the required terms, appears unfit to participate safely, is injured, ill, under the influence of alcohol or drugs, or does not follow the Guide’s instructions.
8.9 The Hotel Partner is responsible for claims, losses, damages, costs and expenses caused by the Hotel Partner’s own negligence, breach of these Terms, incorrect guest communication, unauthorised statements, premises, staff, operations, guest areas or failure to comply with the applicable waiver or acceptance process.
8.10 To the fullest extent permitted by applicable law, the Hotel Partner must indemnify and hold harmless Go! Running Tours, its guides, employees, contractors, representatives and Suppliers against claims, demands, losses, damages, costs and expenses arising from the Hotel Partner’s breach of these Terms, incorrect guest communication, unauthorised statements, premises, staff, operations, guest areas or failure to comply with the applicable waiver or acceptance process, except to the extent caused by Go! Running Tours’ gross negligence, wilful misconduct or liability that cannot legally be excluded.
8.11 Hotel partner Activities may be subject to separate commercial terms agreed between Go! Running Tours and the Hotel Partner.
9. Participant responsibility, fitness and risk
9.1 Participation in Go! Running Tours Activities is voluntary and at the participant’s own risk.
9.2 Running, brisk walking, walking and outdoor Activities involve inherent risks. These may include, but are not limited to:
a. trips, slips and falls;
b. collision with objects, vehicles, bicycles, scooters, pedestrians, animals or other participants;
c. uneven surfaces, curbs, stairs, cobblestones, gravel, wet surfaces, ice or poor lighting;
d. traffic, road crossings, cycle lanes, public transport and other urban conditions;
e. weather conditions, heat, cold, rain, wind, snow, ice, humidity or poor air quality;
f. dehydration, exhaustion, dizziness, fainting, muscle injury, joint injury, illness, allergic reaction, heart related issues or other health issues;
g. actions or omissions of third parties;
h. public events, construction work, crowds, route changes or other external conditions;
i. risks connected to the participant’s own physical condition, preparation, fitness, decisions and conduct.
9.3 Each participant is responsible for ensuring that they are physically fit, medically able and properly prepared to participate safely in the Activity.
9.4 Participants must not participate if they are injured, ill, medically unfit, pregnant and unsure whether participation is safe, under medical restrictions, under the influence of alcohol or drugs, or otherwise unable to participate safely.
9.5 Participants are responsible for seeking medical advice before participating if they have any doubt about whether participation is safe for them.
9.6 Go! Running Tours, Suppliers and Guides do not provide medical advice and do not assess whether a participant is medically fit to participate.
9.7 Participants must wear suitable clothing and footwear for the Activity, weather, terrain, distance and pace.
9.8 Participants must bring any personal medication, hydration, nutrition or equipment they need.
9.9 Participants are responsible for their own personal belongings during the Activity.
9.10 Participants are responsible for obeying all traffic laws, signals, crossings, local rules and public safety requirements at all times.
9.11 Participants must remain alert and must use their own judgment when crossing roads, moving through traffic, using sidewalks, passing other pedestrians, running in cycle lanes or navigating hazards.
9.12 A Guide’s instruction, signal, route choice, pace or movement with the group does not permit any Participant to violate traffic laws or take undue risks. Participants must use their own judgment at all times, including when crossing roads, moving through traffic, following the Guide, following the group or responding to route or environmental conditions. To the fullest extent permitted by applicable law, Go! Running Tours and the Guide are not liable for accidents caused by a Participant’s failure to assess traffic, route or environmental safety, except where liability cannot legally be excluded.
9.13 Even if a Guide or group moves forward, each participant must decide for themselves whether it is safe and legal to proceed.
9.14 Participants must follow all reasonable safety, route, conduct and operational instructions given by Go! Running Tours, a Supplier or a Guide.
9.15 Go! Running Tours, the Supplier or the Guide may refuse participation, remove a participant, change the route, shorten, delay, pause or cancel an Activity if considered necessary for safety, weather, operational, health, legal or other reasonable reasons.
9.16 No refund, reduction or compensation is due if a participant is refused or removed because the participant does not meet the Activity requirements, appears unfit to participate safely, does not follow instructions or creates risk for themselves or others, unless required by applicable law or expressly agreed in writing.
10. Medical issues and emergencies
10.1 Participants are responsible for their own health, medical condition and decision to participate.
10.2 Go! Running Tours, Suppliers and Guides are not medical providers and do not undertake to provide medical care.
10.3 In the event of an injury, illness, accident or medical emergency, the Guide may seek or assist in seeking medical assistance, emergency services or other help, but is not required to provide medical treatment.
10.4 Any medical costs, ambulance costs, hospital costs, transport costs, repatriation costs, insurance excess, loss or expense arising from injury, illness, accident or emergency are the responsibility of the participant, Customer or Corporate Client, as applicable, unless liability cannot legally be excluded.
10.5 Participants must tell the Guide before the Activity begins if they have any relevant medical condition, injury, allergy, limitation or other circumstance that may affect safe participation.
10.6 Go! Running Tours, the Supplier or the Guide may refuse participation if they reasonably believe that participation may be unsafe.
11. Insurance
11.1 Insurance is not included in the price of any Go! Running Tours service or Activity unless expressly stated otherwise in writing. Any liability insurance maintained by Go! Running Tours is subject to the terms, conditions, exclusions, limits and coverage decisions of the relevant insurer. Nothing in these Terms is a promise or guarantee that any specific incident, loss, injury, accident, claim, Activity, Participant, Customer, Supplier, Guide, transport element, third party service or third party product is covered by Go! Running Tours’ insurance.
11.2 Customers and Participants are personally responsible for having appropriate and sufficient travel, health, accident, personal liability and other insurance suitable for the Activity, destination and personal circumstances.
11.3 Corporate Clients are responsible for ensuring that they and their participants have appropriate and sufficient insurance for the Activity, unless otherwise expressly agreed in writing.
11.4 Hotel Partners are responsible for maintaining appropriate and sufficient insurance for their own premises, staff, operations, guest areas, communications and obligations.
11.5 The extent of insurance needed depends on the Activity, destination, participant, Customer, local conditions and circumstances.
11.6 To the fullest extent permitted by applicable law, Go! Running Tours, Suppliers, Guides, contractors, representatives and partners are not liable for uninsured or underinsured losses, costs or expenses incurred by a Customer or Participant.
12. Eligibility, minors and truthful information
12.1 Booking, reserving, requesting or arranging an Activity is restricted to persons with legal capacity to act.
12.2 If a booking is made by or on behalf of a company, hotel, event organiser, conference organiser, legal body or other organisation, the person making the booking confirms that they have proper authority to act on behalf of that organisation.
12.3 Customers and Participants must provide accurate, truthful and complete information.
12.4 Participants must provide their official name when requested. Bookings, signups or waivers under a false name or misleading identity are not allowed.
12.5 Go! Running Tours may reject bookings, delete accounts, refuse participation, cancel signups or cancel Activities where inaccurate, incomplete, false or misleading information has been provided.
12.6 Go! Running Tours is not liable if an Activity cannot be carried out, or if any loss, damage, delay, injury, claim or other issue occurs, because incorrect, incomplete, false or misleading information has been provided.
12.7 Participants under 18 years old may participate only with the consent of a parent or legal guardian, unless stricter age requirements apply to the specific Activity.
12.8 A parent, legal guardian, Customer, Corporate Client or other responsible adult booking or arranging participation for a minor is responsible for ensuring that the minor is able to participate safely and understands the relevant instructions and risks.
12.9 Go! Running Tours, the Supplier or the Guide may refuse participation to a minor where appropriate consent, supervision or safety assurance has not been provided.
13. Arrival, meeting point and conduct
13.1 Participants are responsible for arriving at the agreed meeting point on time.
13.2 If a Participant is arriving for the Activity from abroad, the Participant is responsible for any passport, visa, health, travel, entry, transit or other requirements.
13.3 The Activity may start without late participants.
13.4 No refund, reduction or compensation is due for late arrival, failure to find the meeting point, failure to bring required items, or failure to attend, unless required by applicable law or expressly agreed in writing.
13.5 Participants must behave respectfully towards Guides, Suppliers, other participants, local residents, hotel staff, event staff and third parties.
13.6 Go! Running Tours, the Supplier or the Guide may refuse or remove any person who behaves aggressively, abusively, disruptively, unlawfully or in a way that risks safety or the proper conduct of the Activity.
13.7 No refund, reduction or compensation is due where a participant is refused or removed under this Section, unless required by applicable law or expressly agreed in writing.
14. Payment
14.1 Prices may be stated on the website, in a proposal, invoice, booking confirmation, written agreement or other written communication.
14.2 For website bookings, the applied payment method may be charged at the time of booking or booking request.
14.3 For invoice bookings, full payment is required upfront at the time of booking unless otherwise agreed in writing in the proposal, invoice, agreement or booking confirmation.
14.4 For corporate events, conference Activities, hotel partner Activities, custom arrangements and group bookings, the payment terms stated in the proposal, invoice, booking confirmation or separate written agreement apply.
14.5 Payment of an invoice confirms acceptance of these Terms and the booking, unless another written agreement expressly states otherwise.
14.6 If the Customer fails to pay by the agreed deadline, Go! Running Tours may cancel the booking, refuse to deliver the Activity, suspend services, charge applicable late payment costs or treat the booking as cancelled by the Customer.
14.7 The Customer is responsible for any bank charges, card fees, transfer fees, currency conversion costs or payment related costs unless otherwise stated in writing.
14.8 Go! Running Tours may charge a service fee on some products or services to cover customer service, platform, booking, administrative and company expenses. Service fees may be non refundable unless otherwise stated in writing or required by applicable law.
14.9 Prices may include or exclude taxes depending on the product, Customer location, booking channel, invoice and applicable law.
14.10 Go! Running Tours may correct obvious pricing errors, technical errors or calculation errors.
15. Cancellation by Customer or Participant
15.1 Cancellation terms may vary depending on the type of Activity, destination, Supplier, corporate event, hotel partner Activity, invoice agreement, proposal, booking confirmation or other written agreement.
15.2 Where a specific written cancellation policy applies, that policy applies to the relevant booking or Activity.
15.3 For standard tours and Activities booked through the Go! Running Tours website, the Customer may cancel up to 72 hours before the booked tour starting date and time. In that case, the tour price will be refunded, but any service fee will not be refunded unless otherwise stated in writing or required by applicable law.
15.4 If a standard tour or Activity booked through the Go! Running Tours website is cancelled between 72 and zero hours before the booked tour starting date and time, or if the Participant does not attend the tour, there will be no refund.
15.5 For corporate events, conference Activities and group bookings, unless otherwise agreed in writing:
a. cancellations made more than seven days before the event receive a 50 percent refund of the paid amount;
b. cancellations made within seven days of the event are not refundable;
c. if cancellation within seven days occurs due to official statements from local authorities advising against outdoor Activities, Go! Running Tours will provide a 70 percent refund of the paid amount;
d. refunds will be processed within seven days after Go! Running Tours receives the cancellation notice and any necessary payment information, unless otherwise stated in writing or required by applicable law.
15.6 For hotel partner Activities, subscription services and custom arrangements, cancellation terms may be stated in the relevant agreement, invoice, proposal or booking confirmation.
15.7 For races booked through the Go! Running Tours platform, there is no refund unless otherwise stated in writing by the race organiser or required by applicable law.
15.8 For holidays, the holiday Supplier terms and conditions apply. Any non refundable deposit paid through the Go! Running Tours platform is not refundable unless otherwise stated in writing or required by applicable law.
15.9 Cancellation notices must be sent through the communication channel stated in the booking confirmation, proposal, invoice, website or other written communication.
15.10 The date and time Go! Running Tours receives the cancellation notice determines the applicable cancellation policy.
15.11 If a Customer or group fails to attend the agreed meeting point and time without prior cancellation, this is treated as a late cancellation with no refund, unless required by applicable law or expressly agreed in writing.
16. Cancellation, changes and safety decisions by Go! Running Tours, Supplier or Guide
16.1 Go! Running Tours, the Supplier or the Guide may cancel, delay, shorten, pause, change the route or change the Activity without adherence to the normal cancellation period if considered necessary for safety, weather, health, operational, legal or other reasonable reasons.
16.2 Such reasons may include, but are not limited to:
a. unsafe weather;
b. extreme heat, cold, rain, snow, ice, wind or poor air quality;
c. official advice or instructions from local authorities;
d. public events, road closures, demonstrations, construction work or route restrictions;
e. guide illness, injury or emergency;
f. participant illness, injury or safety concern;
g. insufficient daylight or unsafe visibility;
h. transport disruption;
i. force majeure events;
j. circumstances outside the reasonable control of Go! Running Tours, the Supplier or the Guide.
16.3 Safety decisions by the Guide are final during the Activity.
16.4 A cancellation, delay, shortening, route change or operational change made for safety, weather, legal, operational or external reasons is not a breach of contract and does not give rise to compensation, damages or other claims, except where required by applicable law or expressly agreed in writing.
16.5 Where possible, Go! Running Tours may attempt to reschedule the Activity. Rescheduling is subject to Guide, Supplier, Customer and operational availability.
16.6 If Go! Running Tours cancels an Activity before it begins and no rescheduling is possible, the applicable refund will be determined by the relevant booking terms, proposal, invoice, written agreement, Supplier terms and applicable law.
16.7 Go! Running Tours is not responsible for travel costs, accommodation costs, lost time, lost opportunity, replacement services or other indirect costs arising from cancellation, delay, shortening, route change or operational change, unless required by applicable law.
16.8 Go! Running Tours may appoint, replace or substitute Guides, Suppliers, contractors or representatives at its discretion where reasonably necessary for operational, safety, illness, availability, quality or other business reasons. A Customer or Participant is not entitled to a specific Guide unless expressly agreed in writing.
17. Changes requested by Customer or Participant
17.1 Requests to change date, time, route, distance, pace, meeting point, number of participants or other booking details must be sent through the relevant communication channel stated in the booking confirmation, invoice, proposal or website.
17.2 Go! Running Tours may accept or reject change requests at its discretion, subject to availability, Supplier confirmation, Guide availability and operational feasibility.
17.3 Additional fees may apply to changes.
17.4 A requested change is not confirmed unless confirmed in writing by Go! Running Tours or the relevant Supplier.
18. Liability of Go! Running Tours
18.1 Where Go! Running Tours acts as a booking platform, intermediary or facilitator, Go! Running Tours is not responsible for the delivery of the Activity by an Independent Supplier, except to the extent required by applicable law or where the loss is caused by Go! Running Tours’ own gross negligence, wilful misconduct or liability that cannot legally be excluded.
18.2 Where Go! Running Tours acts as the Activity provider or operator, Go! Running Tours is responsible for delivering the Activity with reasonable care, subject to these Terms and applicable law.
18.3 Go! Running Tours does not guarantee that an Activity will be completely free from risk, interruption, route changes, weather issues, traffic, third party conduct, public events, surface hazards, participant injury or other external conditions.
18.4 To the fullest extent permitted by applicable law, Go! Running Tours is not liable for:
a. risks inherent in running, walking, outdoor Activities, urban environments, travel or physical Activity;
b. a participant’s own health condition, fitness level, preparation, decisions, actions or failure to follow instructions;
c. traffic, road conditions, pedestrians, cyclists, drivers, public events or other third party actions;
d. weather conditions, poor visibility, surface conditions or other environmental conditions;
e. loss, theft or damage to personal belongings;
f. indirect loss, consequential loss, loss of profit, loss of business, loss of goodwill, loss of opportunity or punitive damages;
g. technical issues, website errors, third party software, spyware, viruses, payment system errors or communication failures outside Go! Running Tours’ reasonable control;
h. losses caused by incorrect, incomplete or misleading information provided by a Customer, Participant, Corporate Client, Hotel Partner, event organiser, Supplier or third party.
18.5 To the fullest extent permitted by applicable law, participation is at the Participant’s own risk.
18.6 Nothing in these Terms limits or excludes liability for death or personal injury, fraud, gross negligence, wilful misconduct or any other liability to the extent such liability cannot legally be limited or excluded.
18.7 For Customers acting in the course of business, including Corporate Clients, Hotel Partners, event organisers and conference organisers, Go! Running Tours’ total liability arising out of or in connection with a booking, Activity, proposal, invoice, agreement or these Terms is limited to the amount paid to Go! Running Tours for the affected Activity, unless liability cannot legally be limited or excluded.
18.8 For consumers, Go! Running Tours’ liability is limited only to the extent permitted by applicable consumer law.
19. Liability of Customers and Participants
19.1 Customers and Participants are responsible for any loss, damage, cost, expense, claim or injury they cause to Go! Running Tours, a Supplier, a Guide, another participant, a hotel partner, an event partner or any third party.
19.2 Customers and Participants must indemnify and hold harmless Go! Running Tours, Suppliers, Guides, contractors and representatives against claims, losses, damages, costs and expenses arising from:
a. their breach of these Terms;
b. incorrect, incomplete or misleading information;
c. unsafe, unlawful or inappropriate conduct;
d. failure to follow instructions;
e. failure to comply with traffic laws or local rules, or failure to use reasonable personal judgment when crossing roads, moving through traffic, following the Guide, following the group or responding to route or environmental conditions;
f. damage to property;
g. injury or loss caused to another person;
h. use of content, images or materials supplied by them without proper rights or permissions.
19.3 This indemnity does not apply to the extent a claim is caused by Go! Running Tours’ gross negligence, wilful misconduct or liability that cannot legally be excluded.
20. Third party actions and external conditions
20.1 Go! Running Tours is not responsible for the actions, omissions or conditions created by third parties outside its reasonable control.
20.2 This includes, but is not limited to, drivers, cyclists, pedestrians, public authorities, public transport providers, hotel staff, event staff, other participants, local residents, construction workers, security staff, emergency services, weather providers, payment providers, technology providers and independent Suppliers.
20.3 Go! Running Tours does not guarantee traffic conditions, public safety conditions, route availability, weather conditions, surface conditions, air quality or the actions of third parties.
21. Suppliers, races, holidays and third party services
21.1 Some Activities or services may be provided by Independent Suppliers.
21.2 Where an Independent Supplier provides the Activity, the Supplier provides the service on its own behalf and on its own account.
21.3 The Customer or Participant may be required to accept Supplier terms in addition to these Terms.
21.4 Go! Running Tours is not responsible for Supplier terms, Supplier conduct, Supplier delivery, Supplier cancellation or Supplier changes except to the extent required by applicable law or where the issue is caused by Go! Running Tours’ own gross negligence, wilful misconduct or liability that cannot legally be excluded.
21.5 Race entries, race related services, holiday services and other third party services may be subject to separate Supplier terms, organiser terms or local rules.
21.6 Any refund, cancellation, change, transfer or credit for third party services may depend on the relevant Supplier or organiser terms.
21.7 Unless expressly stated in writing by Go! Running Tours, Go! Running Tours Activities do not include transport by car, bicycle, scooter, kayak, boat, public transport or other vehicle.
21.8 Where transport, equipment, food, drink, accommodation, race entries, third party experiences or other third party products or services are included, arranged or suggested, these may be supplied by independent third parties and may be subject to separate terms, conditions, waivers and insurance arrangements. To the fullest extent permitted by applicable law, Go! Running Tours is not responsible for third party products or services except where liability cannot legally be excluded.
22. Communication
22.1 All booking, payment, cancellation, change and customer service matters should be handled through the communication channels specified by Go! Running Tours, the booking confirmation, the Supplier, the Guide, the hotel partner, the event partner, the invoice, the proposal or other relevant written communication.
22.2 If Customers or Participants use other communication channels, there may be difficulties in the proper completion, amendment, cancellation or delivery of the booking or Activity.
22.3 Go! Running Tours is not liable for issues caused by the use of incorrect, unofficial or unreliable communication channels.
22.4 Where an Independent Supplier delivers the service, the Supplier may contact the Customer or Participant where necessary to deliver and administer the Activity.
22.5 Customer and Participant details may only be used in accordance with the Go! Running Tours Privacy Statement and applicable data protection laws.
23. Photos, videos and marketing material
23.1 Photos and videos may be taken during Go! Running Tours services and Activities.
23.2 Photos and videos may be used for operational purposes, safety documentation, customer service, internal records, incident handling, reporting to Customers, and business administration.
23.3 Go! Running Tours may use photos, videos and other material from services and Activities for marketing, social media, promotional, internal, reporting and other business purposes where permitted by applicable law and the Go! Running Tours Privacy Statement.
23.4 Where consent is required by applicable law, Go! Running Tours will rely on consent or another lawful basis before using identifiable images for marketing.
23.5 Participants who do not want photos or videos of themselves to be used by Go! Running Tours, Suppliers, Guides, contractors or representatives must inform the Guide before the Activity begins and, where relevant, avoid participating in group photos.
23.6 Customers, Corporate Clients and Hotel Partners must not use Go! Running Tours images, logos, text, participant photos or marketing materials except as expressly approved by Go! Running Tours in writing.
23.7 Go! Running Tours may use a Customer’s or partner’s name as a reference only where permitted by the relevant agreement, applicable law or written approval.
24. Content, reviews and user materials
24.1 Customers and Participants may contribute to the Go! Running Tours platform or communication channels in different ways, including reviews, comments, blog posts, photos, videos, feedback and other content.
24.2 Customers and Participants are solely responsible for any content they provide.
24.3 By providing content to Go! Running Tours, the Customer or Participant confirms that they own the content or have the necessary rights, permissions and consents to provide and authorise use of that content.
24.4 Go! Running Tours may remove any content that it considers inappropriate, inaccurate, unlawful, offensive, misleading, infringing or unsuitable.
24.5 To the fullest extent permitted by applicable law, by providing content to Go! Running Tours, the Customer or Participant grants Go! Running Tours a non exclusive, transferable, sub licensable, royalty free, worldwide licence to use, copy, edit, reformat, publish, display, distribute, delete, promote and otherwise use that content for business, marketing, promotional, operational and platform purposes.
24.6 Customers and Participants are not entitled to compensation for such use unless expressly agreed in writing.
25. Personal data and waiver records
25.1 Go! Running Tours may collect, process and store personal information provided by Customers and Participants for the purpose of administering bookings, signups, participation, waivers, safety, incident handling, insurance matters, customer service, legal compliance, accounting, business records and Activity delivery.
25.2 Where necessary, Go! Running Tours may share relevant personal information with Suppliers, Guides, contractors, hotel partners, event partners, Corporate Clients, insurance providers, payment providers or professional advisers for the purpose of delivering, administering or documenting the Activity.
25.3 Go! Running Tours may store waiver records, participant signup records and acceptance records for as long as reasonably necessary for legal, insurance, safety, accounting, customer service or business record purposes.
25.4 Personal data is processed in accordance with the Go! Running Tours Privacy Statement.
25.5 Customers, Corporate Clients, Hotel Partners and event organisers that collect or handle participant information in connection with an Activity are responsible for complying with applicable data protection laws and for ensuring that they have the necessary rights, notices and lawful basis to share such information with Go! Running Tours.
26. Intellectual property and brand use
26.1 Go! Running Tours owns or licenses its name, logo, website, text, designs, materials, images, route concepts, booking processes, waiver processes, platform content, marketing materials and other intellectual property.
26.2 Customers, Corporate Clients, Hotel Partners, Participants and other parties may not copy, modify, use, publish or distribute Go! Running Tours intellectual property without prior written approval, except as expressly allowed by Go! Running Tours.
26.3 Where Go! Running Tours provides approved text, images, logos, QR codes or other materials to a Customer, Corporate Client, Hotel Partner or event organiser, those materials may only be used for the agreed purpose and only during the agreed period.
26.4 Materials provided by Go! Running Tours may not be changed in meaning without Go! Running Tours’ approval.
26.5 When the relevant agreement, campaign, event or Activity ends, the Customer, Corporate Client, Hotel Partner or event organiser must stop using Go! Running Tours materials unless otherwise agreed in writing.
27. Non solicitation of Guides and Suppliers
27.1 Corporate Clients, Hotel Partners, event organisers, conference organisers, agencies, business Customers and other commercial partners must not directly or indirectly hire, engage, contract with, solicit or bypass Go! Running Tours in relation to any Guide, Supplier, contractor, employee, city manager, representative or local provider introduced through Go! Running Tours.
27.2 This restriction applies during the relevant Activity, booking, agreement or cooperation and for twelve months after the final Activity or end of the cooperation, unless otherwise agreed in writing.
27.3 Any booking, engagement or work with Go! Running Tours Guides, Suppliers, contractors, employees, city managers, representatives or local providers introduced through Go! Running Tours must go through Go! Running Tours.
27.4 This clause does not prevent a Customer from working with a person or provider that the Customer can prove it already had a documented relationship with before the introduction through Go! Running Tours.
27.5 If a Customer breaches this Section, Go! Running Tours may claim compensation for loss, damage, lost commission, lost business opportunity and related costs to the fullest extent permitted by applicable law.
28. Subscription terms for online services
28.1 If Go! Running Tours offers subscription services, the subscription begins when the first payment is made, unless otherwise stated in the specific subscription terms.
28.2 Subscriptions renew automatically at the stated interval until cancelled, unless otherwise stated in writing.
28.3 The Customer authorises Go! Running Tours or its payment provider to store the payment method and automatically charge the payment method for renewal payments until cancellation.
28.4 If the primary payment method fails, Go! Running Tours may suspend or cancel the subscription unless payment is provided through another approved method.
28.5 The Customer can cancel the subscription through the account page or another cancellation method stated by Go! Running Tours.
28.6 For subscriptions offering a free trial, if the Customer cancels within the applicable trial period, the Customer will not be charged unless otherwise stated in the specific subscription terms.
28.7 Subscription fees already paid are not refundable unless otherwise stated in writing or required by applicable law.
29. Force majeure
29.1 Go! Running Tours is not liable for delay, cancellation, non performance, partial performance, route change, operational change or other failure caused by circumstances outside its reasonable control.
29.2 Such circumstances may include, but are not limited to, extreme weather, natural disasters, war, terrorism, civil unrest, strike, labour dispute, epidemic, pandemic, government restrictions, official advice, transport disruption, public events, road closures, illness, injury, Supplier failure, power failure, internet failure, payment system failure or other unforeseeable or unavoidable circumstances.
29.3 Where possible, Go! Running Tours may attempt to reschedule or provide an alternative solution, but this is subject to availability and the applicable booking terms.
30. Termination and refusal of service
30.1 Go! Running Tours may cancel, suspend or terminate a booking, Activity, agreement or cooperation immediately if:
a. the Customer does not pay on time;
b. the Customer provides incorrect, incomplete or misleading information;
c. the Customer breaches these Terms;
d. the Customer promotes or describes the Activity in a misleading way;
e. the Customer allows or encourages participation without the required acceptance or waiver process;
f. the Customer breaches the non solicitation clause;
g. a safety, legal, insurance, operational or reputational risk arises;
h. Go! Running Tours reasonably believes that continuing the Activity or cooperation would create unacceptable risk.
30.2 Termination does not affect payment obligations, cancellation terms, liability, indemnity, intellectual property, data, non solicitation, governing law or any clause intended to continue after termination.
31. Severability
31.1 If any provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions remain in full force and effect.
31.2 The invalid, unlawful or unenforceable provision shall be replaced, to the extent possible, by a valid and enforceable provision that most closely reflects the original commercial and legal purpose.
32. Changes to these Terms
32.1 Go! Running Tours may change these Terms at any time without prior notice.
32.2 For each booking, signup, waiver or Activity, the Terms that are effective at the time of booking, signup, waiver signature, invoice payment or participation apply, unless otherwise required by applicable law or agreed in writing.
32.3 Customers and Participants have no right to require that future bookings, signups or Activities be completed under previous terms.
33. Governing law and jurisdiction
33.1 The legal relationship with Go! Running Tours, including bookings, services, Activities, participation, waivers, invoices, proposals and these Terms, is governed by Danish law, unless mandatory applicable law requires otherwise.
33.2 The Danish courts have exclusive jurisdiction, with the City Court of Copenhagen as the court of first instance, unless mandatory applicable law requires otherwise.
33.3 If a Customer or Participant is a consumer, mandatory consumer protection rules in the Customer’s or Participant’s country of residence may apply where required by law.
34. Contact and related policies
34.1 These Terms should be read together with the Go! Running Tours Terms of Use and Privacy Statement.
34.2 Privacy Statement: https://gorunningtours.com/privacy-policy/
34.3 Website: https://gorunningtours.com/
34.4 Contact: contact@gorunningtours.com